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Popular Questions
About Grow My Money and the Platform
Who is Grow My Money?
What is the difference between my Platform Account and my Product Account?
How is Grow My Money regulated?
Where do my cashback rewards come from?
How do referral commissions work?
How do I earn cashback rewards through the Platform?
How do I know how much cashback I will earn?
Is there a limit on how much I can earn?
Can I shop on my mobile or tablet and earn cashback rewards?
Are the prices on the retailer’s websites higher than normal?
Do you have an app?
What happens if I use the Platform for a particular online retailer and it opens their app?
Does the Platform have a browser extension?
Can I still earn loyalty points with my retailer on the Platform?
Can I still purchase sale items with my retailer on the Platform?
Are particular brands via a retailer excluded from earning cashback rewards?
How can I make sure I earn my cashback rewards via the Platform?
How can I enable my cookies?
How do I know if my purchase successfully earned cashback rewards?
How is my online shopping tracked?
How is my in-store shopping tracked?
How is my online card-linked shopping tracked?
When will I see the cashback rewards appear in my Product Account?
When will cashback rewards be paid into my Product Account?
How can I check my cashback rewards amount?
How are my cashback rewards paid into my Product Account?
When do I need to add my Product Account payment details?
How do I add my Product Account payment details?
How do I change the Product Account details linked to my Platform Account?
What happens if I don't enter payment details for my Product Account?
How can I contact you?
How it Works - My Home
Why should I use your Platform to reduce my mortgage?
How do I add my mortgage account payment details?
Signing up
Can I use the Platform if I live outside Australia?
Why do we ask for your month and year of birth?
Why do we ask for your mobile number?
Why do we ask for your postcode?
How can I be sure that the information I provide you with is safe?
How do I update my personal information, password or payment details?
Where can I find important documents?
What happens if I forget my password?
How do I close my account?
What are card-linked offers?
How do I link my Visa or Mastercard?
How do you secure my card details?